Viber and Telegram: +380 67 828 16 13 Mon⁠–⁠Fri 9⁠–⁠18, Sat 10⁠–⁠18 Nova Poshta delivery across Ukraine UARUEN
+380 67 466 43 23 Demo Dashboard
+380 67 466 43 23
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Viber and Telegram: +380 67 828 16 13 · Mon⁠–⁠Fri 9⁠–⁠18, Sat 10⁠–⁠18 UARUEN
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Exchange and returns

14 days to return or exchange goods of proper quality.

14
days to return or exchangeFrom the day you receive the item — for any item in our catalogue, under Ukrainian consumer protection law.

Conditions

  • The item has not been used or fitted to a vehicle
  • Its condition, seals, labels and contents are intact
  • You have the invoice or delivery note. You may open the packaging to inspect the item
ShippingYou pay to return an item of proper quality. If the item is faulty, we pay for shipping.
Inspection on receiptCheck for visible damage right at the Nova Poshta branch.
SubscriptionNavi.zone Base and Pro: request a refund from the App Store or Google Play under their rules. Wialon and Navi.zone Business: we refund full unused months on request.
Installed itemsOnce fitted, the tracker counts as used, so the proper-quality return does not apply. If it is faulty, the warranty applies.

How to return

  1. Send the order number and the reason on Viber to +380 67 828 16 13.
  2. The manager will send you the Nova Poshta return details.
  3. We refund to the account the payment came from within 30 days of receiving the item back. For businesses we issue a VAT invoice adjustment.